At Will Cutlery, we are committed to delivering your kitchen essentials safely and promptly. Please read our shipping policy to understand how we handle the delivery of your orders.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive a confirmation message once your order has been accepted and is ready to ship.
2. Delivery Method
We currently offer Cash on Delivery (COD) as the only payment option. Please ensure someone is available at the delivery address to receive the order and make the payment in full.
3. Delivery Timeline
Our standard delivery time is 3–7 business days, depending on your location. Delays may occur due to high demand, public holidays, or unforeseen circumstances. We will keep you informed if your delivery is expected to be delayed.
4. Delivery Areas
If we are unable to deliver to your location, you will be notified during the order process.
5. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to an incorrect address or unavailability of the recipient, we may reschedule the delivery. Continued failed attempts may result in cancellation of the order.
6. Damaged or Missing Items
Please inspect your order upon delivery. If an item is missing or damaged, contact us within 48 hours of receiving your package. We will resolve the issue as quickly as possible.
7. Contact Us
If you have any questions about your order or our shipping process, feel free to contact us at [email protected].